Voice Agent
An AI phone agent that answers calls 24/7, books appointments, and knows when to transfer to a human.
Why I Built This
Shining Image is a window cleaning business run by a close friend. They were losing customers because calls after hours went to voicemail—and most people just called the next company instead. They couldn't afford to hire someone to answer phones around the clock. I built this agent to make sure every call gets answered, every potential customer gets helped, and the business never misses an opportunity.
The Problem
Small service businesses miss 30-40% of calls because they can't answer during jobs, after hours, or on weekends. Every missed call is potentially hundreds of dollars in lost revenue.
How It Works
- Connected to the phone system via Twilio so it answers calls just like a real receptionist
- Trained it to answer common questions about services, pricing, and availability
- Built booking capability so it can actually schedule appointments, not just take messages
- Added smart handoff—if someone asks something complex or sounds frustrated, it transfers to a human with full context
The Impact
Missed calls dropped by 62%—the business now captures leads 24/7
Booking rate jumped from 24% to 39%—more callers become paying customers
68% of calls are handled completely by the AI with no human needed
Average callback time dropped from over 2 hours to just 27 minutes
The owner estimates this saves them $2,000-3,000/month in would-be lost jobs